Terms and Conditions

Returns Policy

To return or exchange an item
If you are not completely satisfied with your purchase, simply return the items to us in their original condition* within 14 days of receipt. As we do not give full refunds unless goods are faulty, we are happy to exchange your item for another size, style or colour. If you do not want your items we can issue you with a creditnote for the value of the goods bought.
Some products are non-returnable and will be marked accordingly..i.e sales goods, promotional stock.

Please Note:
• The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
• The cost of returning the item to us is your responsibility.
• The parcel can take up to 7 working days to be returned to our Warehouse, unless sent via special delivery.

Please complete the form attached to your invoice and send both the invoice and parcel to:

Custom Deluxe C/O Hartball London LTD
Leicester Warehouse
Unit 2
Ground Floor
Curzon Works,
Curzon St
LE1 2HH

Refunds

Custom Deluxe does not give refunds unless goods recieved are faulty.
However if you decide that the Custom Deluxe item is not what you ordered or is unsuitable, then as long as the item is returned within 10 days in the exact same condition we will be happy to refund your money in full.

Faulty Items

If the item you received is faulty, please contact Custom Deluxe at info@customdeluxedenim.com quoting your order number, your name and address, details of the product and the reason for return.
If you do not want a replacement item then you are entitled to a full refund.
We only give refunds on faulty goods. You have 14 days from receipt of the faulty item to return it to us. 

I received the wrong item

If the item you received is not what you originally ordered, please contact Custom Deluxe at info@customdeluxedenim.com quoting your order number, your name and address, details of the product and we will be happy to rectify the problem and send you what you have ordered free of postage charge

*Note: when trying on items of clothing, please ensure that you are not wearing perfume / aftershave or a deodorant which may leave a scent or marks on the item. Food Stains are also not accepted. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging with any enclosed documentation.

Terms of Sale

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to mainland UK and subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Please see our Delivery Charges notice for further information.
Please allow up to 21 days for delivery of products subject to availability.

In order to contract with Custom Deluxe you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Custom Deluxe retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be Custom Deluxe or may in some cases be a third party. Where a contract is made with a third party Custom Deluxe is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.

Our Contract

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

Pricing and Availability

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

All prices are inclusive of VAT. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the Total Cost.

Payment

Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted. 

Prohibitions

You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other persons proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. Custom Deluxe will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it. 

Private Policy

Our privacy policy, which sets out how we will use your information, can be found at Privacy Policy. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate. 

Linking to this website

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link from any website that is not owned by you.

This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice. 

Variation

Custom Deluxe shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website. 

©2009 CustomDeluxe